Delivery, cancellation and other policies
Product service and price list
The annual subscription (six issues) to Jane Austen’s Regency World
is £33.00 (correct as at May 1, 2015). Postage is charged at £5.90 for six issues for the UK and £10.90 for six issues for the rest of the world. From time to time we may make discounted or special offers available.
Jane Austen’s Regency World
is published six times a year on the first day of January, March, May, July, September and December. It is our policy to mail copies to all subscribers within two working days of publication. UK delivery is second-class mail. Please allow seven days for delivery in the UK, fourteen days for European destinations and three to six weeks in the rest of the world. Your subscription payment includes postage, packing and handling for the duration of your subscription.
Refunds, returns and cancellation policy
We hope that you will be delighted with your subscription to Jane Austen’s Regency World
. If, however, when you receive your first copy you are not satisfied please return it to us and your subscription will be cancelled and a full refund will be credited to the account that you used to pay. Thereafter we regret that we are unable to refund part subscriptions. If your magazine is faulty we will replace it at no charge. Important: if you have subscribed via PayPal, you are likely to have an annual recurring subscription that will be charged to your account by PayPal (not us) on the anniversary of your subscription. If you do not wish this to happen, you must log into your PayPal account and cancel the annual payment: we regret that we are unable do this for you.
This does not affect your statutory rights. Cancel your subscription here >>
We are committed to protecting your privacy. We collect and store the subscription information that you give us, such as name, address, e-mail and telephone details. Our payments are generally handled through recognised internet payment providers such as PayPal, who do not pass on to us credit/debit card or other financial information. Where we do hold historic payment information it is our policy not to divulge that information to any third party. We may use your contact information to communicate with you, to send you reminders about your subscription renewal and to send your offers relating to relevant merchandise and to advise you of the publication of a new issue. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes. You have a right to access the personal data that is held about you. To obtain a copy of the personal information Lansdown Media Ltd holds about you, please write to us at the following address: Lansdown Media Ltd, 3 Traquair Park East, Edinburgh EH12 7AP, UK. We aim to respond within 30 days.
Customer Service contact information
If you have any queries about your subscription please contact us at: Lansdown Media Ltd, 3 Traquair Park East, Edinburgh EH12 7AP, UK. It is our policy to reply in a constructive manner within 30 days.